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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A popup will show up. It includes elaborate information about all the actions that you can carry out on the given page. Each pop-up menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich selection of how-to videos demonstrating how to use our Control Panel. They're created for those of you who would like to see how things are being done instead of only reading articles. In this way, anyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you are looking for, take a glimpse at our extensive FAQ database, which contains questions asked by actual people and provides practical solutions. We periodically update our FAQ section with new articles in an attempt to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, you can touch base with our great team of customer service technicians available 24-7-365 and eager to assist you with any issue. Each trouble ticket you submit will be replied to within sixty minutes (the average response time being only 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 115736

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com